Refund policy
🔁 Refund & Replacement Policy
Effective Date: [29-06-2026]
Website: www.thedollstory.com
Brand: The Doll Story
🎯 Our Promise
At The Doll Story, we design products that kids love and parents trust.
If something isn’t right, we’re here to help—within fair and clear guidelines.
🔄 7-Day Replacement Policy
We offer a 7-day replacement window from the date of delivery.
You may request a replacement if:
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You received a damaged product
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You received a wrong item
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There is a manufacturing defect
📸 Mandatory Proof (Important)
To process any request, you must provide:
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Unboxing video (starting from sealed package)
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Clear photos of the issue
👉 Without proof, requests may not be accepted.
(This alone reduces fake claims significantly.)
❌ What Is NOT Eligible
We do not accept returns/refunds for:
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Change of mind
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Size issues (please check size chart before ordering)
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Minor color/design variations
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Used or washed products
👉 Our products are interactive and hygiene-sensitive, hence strict policies apply.
🔁 Size Exchange Policy
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Size exchanges are allowed only once
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Subject to stock availability
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Customer may need to bear shipping charges
👉 Tip: Please refer to the size chart carefully before ordering.
💰 Refund Policy
We currently do not offer refunds.
Eligible cases will be handled via:
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Replacement of the same product
OR -
Store credit (in special cases)
🚚 Reverse Pickup
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Reverse pickup will be arranged (if applicable)
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In some locations, customers may need to self-ship
⚠️ Return Condition
Returned items must be:
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Unused
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In original packaging
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With all accessories intact
Products failing inspection may be rejected.
🚫 Abuse of Policy
We reserve the right to:
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Reject repeated return requests
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Block accounts with excessive returns
⏱️ Processing Time
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Replacement requests are processed within 3–5 business days
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After approval, dispatch follows standard shipping timelines
📞 Need Help?
📧 Email: support@thedollstory.com
📞 Phone: +91 8372092419