Terms of service

📜 Terms & Conditions

Effective Date: [29-06-2026]
Website: www.thedollstory.com
Brand Name: The Doll Story

1. Introduction

Welcome to The Doll Story. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old, or
  • You are using the site under supervision of a parent or guardian

3. Products & Services

We sell interactive apparel and related products designed for children.

We strive to ensure:

  • Product descriptions are accurate
  • Images reflect the actual product

However:

  • Slight variations in color/design may occur
  • Some interchangeable elements may vary depending on availability

4. Pricing & Payments

  • All prices are listed in INR (₹)
  • Prices are subject to change without notice
  • We accept secure payments via trusted payment gateways

We reserve the right to:

  • Refuse or cancel any order
  • Correct pricing errors

5. Shipping & Delivery

  • Orders are processed and delivered within 4–8 business days
  • Delivery timelines may vary depending on location
  • Delays due to courier or external factors are beyond our control

Customers are responsible for:

  • Providing accurate shipping details

6. Returns & Replacement

We offer a 7-day replacement policy from the date of delivery.

To be eligible:

  • Product must be unused and in original condition
  • Must include original packaging

Non-eligible cases:

  • Used or damaged items (not due to manufacturing defect)
  • Customized/personalized items (if applicable)

7. Exchanges

  • Exchanges (size/defect) are subject to availability
  • Requests must be raised within 7 days of delivery
  • Shipping charges may apply

8. Intellectual Property

All content on this website—including:

  • Designs
  • Logos
  • Images
  • Text

is the property of The Doll Story and is protected under applicable laws.

Unauthorized use, copying, or reproduction is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Disrupt website functionality
  • Attempt unauthorized access

10. Limitation of Liability

The Doll Story shall not be liable for:

  • Indirect or incidental damages
  • Any loss arising from use of our website or products

Children should use products under adult supervision.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Termination

We reserve the right to:

  • Suspend or terminate user access
  • Cancel orders

if any violation of these terms occurs.

13. Governing Law

These Terms shall be governed by the laws of India.

14. Contact Information

📧 Email: support@thedollstory.com
📞 Phone: +91 8372092419
📍 Address: Subhaspally, Siliguri, West Bengal – 734001, India