Shipping policy

 

🚚 Shipping Policy

Effective Date: [Insert Date]
Website: www.thedollstory.com
Brand: The Doll Story

📦 Order Processing

  • All orders are processed within 24–48 hours

  • Orders are shipped on business days (Monday–Saturday)

  • You will receive a confirmation once your order is dispatched

⏱️ Delivery Timeline

  • Orders are delivered within 4–8 business days across India

  • Delivery time may vary depending on your location

💰 Shipping Charges

  • Free Shipping on prepaid orders

  • A small fee may apply for Cash on Delivery (COD) orders

💳 Cash on Delivery (COD) Policy

To ensure smooth deliveries and avoid fake orders:

  • COD orders may require order confirmation via SMS/WhatsApp

  • Our team may contact you before dispatch

  • Orders not confirmed may be cancelled

👉 Why choose prepaid?

  • Faster processing 🚀

  • Priority dispatch

  • No extra COD charges

📍 Address & Delivery Accuracy

Please ensure:

  • Correct address and pin code

  • Active phone number

We are not responsible for delays due to incorrect details.

🚫 Failed Deliveries (Important)

If a COD order is:

  • Not accepted

  • Rejected at delivery

👉 The customer may be restricted from placing future COD orders.

🔁 Re-delivery Policy

  • Re-delivery will be attempted by the courier partner

  • Additional charges may apply in some cases

📦 Tracking Your Order

Once shipped, you will receive:

  • Tracking ID

  • Courier partner details

You can track your order in real-time.

⚠️ Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier issues

  • High demand periods

We appreciate your patience in such cases.

📞 Need Help?

📧 Email: support@thedollstory.com
📞 Phone: +91 8372092419

🧠 Conversion Psychology Built-In

This policy subtly:

  • Pushes prepaid orders (faster, no fee)

  • Filters fake COD orders

  • Creates urgency + accountability

🚀 Extra Tip (Very Powerful)

Add this line on your product page:

⚡ 92% of customers choose prepaid for faster delivery

👉 This alone can increase prepaid conversion by 15–25%

If you want next level:
I can:

  • Write your Refund Policy (to reduce returns)

  • Create COD confirmation WhatsApp scripts

  • Or optimize your product page for higher AOV